Get in Touch With Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about how a casino not on GamStop is presented on this site? This page explains how to reach our editorial team and what you can expect once you do.
How to reach our team
Email is the best way to get in touch. Write to us at [email protected] and a member of our editorial team will read your message personally. We aim to reply within two working days, though enquiries involving detailed fact-checking may take a little longer.
To help us respond quickly, tell us upfront what your message is about — for example, whether it concerns a specific casino review, a bonus term you think is out of date, or a general question about how non GamStop sites operate. That single line at the top of your email saves us time working out who should answer it.
What we can help with
- Review accuracy — If you think a wagering requirement, bonus term, or payment detail we've listed for a casino such as Betmica, Kikibet or Betninja no longer matches what the operator advertises, tell us. Casino terms change often and we rely on reader reports as one of our checks.
- General questions about non GamStop casinos — If you're unclear on how offshore licensing works, what GAMSTOP exclusion actually covers, or why a site accepts UK players without UK Gambling Commission authorisation, ask us directly. We'll point you to the right section of our guides, including our list of the best non GamStop casinos.
- Corrections — Editorial ratings, offer terms and payment details are updated as we verify new information. If something looks outdated, let us know the casino name and the specific detail in question.
- Feedback and topic suggestions — If there's an aspect of non GamStop gambling you'd like us to cover in more depth — cryptocurrency payments, withdrawal disputes, live dealer game selection — we take reader suggestions seriously when planning new content.
- Safer gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will not attempt to counsel you ourselves, but we can direct you to organisations such as GamCare and to information on deposit limits, self-exclusion and GAMSTOP.
What happens once you email us
Every message is read by a person, not filtered through an automated reply. We do not outsource enquiries about our own content to a bot. Once we've reviewed your message, you'll receive a direct response from whoever is best placed to answer — usually a member of the editorial team responsible for the guide or review you're writing about.
If your enquiry relates to a dispute with a specific casino — for example, a delayed withdrawal or a rejected bonus claim — we can offer general guidance on how casino complaints procedures typically work and what to check, but we are not able to intervene directly with an operator on your behalf. Casino not on GamStop sites usually list their own complaints process and, where they hold an overseas licence, an external dispute resolution body. Your first step should always be the casino's own support team.
What we can't do
We're a research and comparison site, not a gambling operator, a regulator, or a support service. That means:
- We can't process withdrawals, resolve account issues, or verify your identity on a casino's behalf.
- We can't guarantee a response time on live disputes with third-party operators.
- We can't offer financial, legal or clinical advice — for gambling-related harm, GamCare and other dedicated support organisations are better placed to help.
What we can do is keep our reviews and guides accurate, and reader feedback through this page is one of the ways we do that.
Before you write in
If your question is about which sites currently offer the strongest welcome packages or how casinos such as WinnerIsland, Zombillion or Smash Casino compare on wagering requirements and payment methods, it's often quicker to check our best non GamStop casinos guide first — it covers offer terms, game ranges and payment options in more detail than we can in a reply email. If that doesn't answer what you need, we're still glad to hear from you directly.